Who we are and acceptance
Kapek (“Kapek,” “we,” “us” or “our”) provides an AI recruiting platform for recruiters and hiring teams, available as a web app at ai.kapek.app, and Kapek Pro, an interview-practice subscription for job seekers. Together, these are the “Services.”
By creating an account or by accessing or using the Services, you agree to these terms. If you use the Services on behalf of a company or other organization, you confirm that you are authorized to accept these terms for it, and “you” includes that organization.
If a separate written agreement or order form signed with Kapek covers your use of the Services, that agreement prevails where it conflicts with these terms. If you do not agree with these terms, do not use the Services.
Effective date: October 20, 2026.
Accounts and workspaces
To use most of the Services you need an account. You agree to give accurate information, keep your login credentials secure and tell us promptly at security@kapek.app if you believe someone has accessed your account without permission.
Recruiter accounts belong to a workspace. Workspace roles are Owner, Admin, Recruiter, Reviewer and Billing, and each has different permissions. The organization that controls a workspace decides who joins and with which role, is responsible for the activity of the people it invites, and should remove access when someone no longer needs it. Team invitations expire after 7 days.
You must be old enough to enter into a binding contract where you live, and in any case at least 16 years old, to create an account.
Plans, credits, billing and taxes
Recruiter plans include a Free plan and the paid Starter, Growth and Enterprise plans. Prices, features and limits are those shown on our pricing page or in your quote at the time of purchase.
- Free plan: 1 AI interviewer and 200 AI credits per month. No card is required.
- Paid plans: Starter (2 AI interviewers and 1,500 AI credits per month), Growth (5 AI interviewers and 5,000 AI credits per month) and Enterprise (custom) are quoted by our sales team at sales@kapek.app.
- Seats: all plans include unlimited seats.
- AI credits: credits are used when Kapek’s AI does work for you, such as interviewing candidates, summarizing, scoring or writing reports. Included monthly credits reset each billing month and do not carry over. If your credits run out, AI actions pause until your credits renew or you change plans; your data and settings stay intact.
- Billing: paid recruiter plans are billed as subscriptions through a secure card checkout and are managed in the billing portal. Subscriptions renew each billing period until cancelled. Unless otherwise agreed in writing, cancelling stops future renewals and paid features remain available until the end of the current billing period.
- Payment: you authorize us to charge the payment method you provide for the fees of your plan. If a payment fails, we may limit or suspend paid features until it is resolved.
- Taxes: applicable taxes are charged where required by law. Your checkout or quote shows how they apply.
Kapek Pro for job seekers
Kapek Pro is an interview-practice subscription for job seekers. Prices are shown in Mexican pesos. Nothing in these terms limits the rights you have as a consumer under the laws that apply to you.
- Monthly subscription: renews automatically each month until you cancel. The monthly price you get stays locked while your subscription remains active.
- 90-day pass: a one-time payment that does not renew.
- Live-call minutes: Pro includes 60 live-call minutes per month, renewed on the 1st of each month.
- Extra minutes: you can buy optional packs of 60 live-call minutes. They do not expire while your Pro access is active.
- Failed payments: if a payment fails, you have a 7-day grace period to update your payment method before your Pro access is interrupted.
- Pausing: you can pause your subscription for up to 60 days.
- Cancelling: you can cancel at any time from your account. Your access continues until the end of the period you already paid for, and you will not be charged again.
- Refunds: refunds are handled in accordance with applicable consumer protection law. If you believe you are entitled to one, contact our support team and we will review your request.
Acceptable use
You agree to use the Services lawfully and responsibly. In particular, you agree not to:
- Use Kapek to discriminate unlawfully against candidates, for example because of gender, age, disability, ethnicity, religion, sexual orientation, pregnancy or any other protected characteristic.
- Publish false or misleading job information, or postings for roles that do not exist.
- Upload or share personal data or other content you do not have the right to share.
- Send spam or unsolicited bulk messages, or contact people who have opted out of receiving messages.
- Use public talent research results in ways that break the law or the rights of the people involved.
- Try to access accounts, workspaces or data that are not yours, or interfere with the security or normal operation of the Services.
- Copy, resell, reverse engineer or build a competing service from the Services, except where the law expressly allows it.
- Use the Services to harass, deceive or harm anyone, or to break any applicable law.
AI outputs and human decisions
Kapek’s AI can interview candidates, summarize conversations and documents, score candidates against your criteria, suggest next steps and write reports. These outputs are generated automatically and can be incomplete or wrong.
You must review AI outputs before relying on them. Every AI recommendation shows the evidence it is based on so your team can check it. Hiring decisions are always made by people, and you are responsible for your hiring decisions and for how you use the Services in your hiring process.
Psychometric tests require the candidate’s explicit consent before they start. They are a support tool and must not be the sole basis for a decision.
Candidate data and customer responsibilities
Data that you or your candidates submit to your workspace belongs to you, the customer. Kapek processes it to provide and support the Services, as described in our Privacy Policy at /privacy.
Public talent research (Scout) only uses publicly available sources. You must use its results lawfully, including any rules on contacting people.
As the organization that decides how candidate data is used, you are responsible for:
- Complying with the employment, anti-discrimination, data protection and privacy laws that apply to your hiring.
- Giving candidates the notices required by law and obtaining their consent where required.
- Having the right to use any personal data you upload or import, such as CVs and contact lists.
- Keeping your job information accurate and up to date.
- Responding to candidates’ requests about their data, with our help where appropriate.
Third-party services and channels
Some features work through third-party services that you choose to connect or use, such as WhatsApp, video meeting platforms or calendars. When you use them, their own terms and policies also apply, and you are responsible for following them, including their messaging and consent rules.
WhatsApp contacts who reply STOP or BAJA are opted out automatically and do not receive further messages through Kapek.
Kapek relies on trusted service providers to operate the Services. We are not responsible for third-party services we do not control, and changes to those services may affect some features.
Intellectual property and feedback
Kapek and its licensors own the Services, including the software, design, brand and the content we provide. While your account is active, we give you a limited, non-exclusive, non-transferable right to use the Services according to these terms and your plan.
You keep all rights to your content and data. You allow Kapek to host, process and display them only as needed to provide, secure and support the Services. You may use the AI outputs generated for your workspace, subject to these terms and the rights of others.
If you send us ideas, suggestions or feedback, we may use them to improve the Services without any obligation to you.
Confidentiality
Each party may receive non-public information from the other, such as business plans, pricing or candidate data. Each party agrees to use the other’s confidential information only for the purposes of these terms, to protect it with reasonable care and to share it only with people and service providers who need it and are bound by similar obligations.
This does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, is developed independently or must be disclosed by law.
Availability and changes to the service
We work to keep the Services available and reliable, but we do not guarantee that they will be uninterrupted or error-free, and we do not offer a service level agreement unless one is agreed in writing.
Maintenance, issues with our service providers or events outside our control may cause temporary interruptions. We may add, change or remove features over time. If a change significantly reduces a paid feature you rely on, we will try to tell you in advance.
Suspension and termination
You can stop using the Services at any time, cancel your subscription as described above and close your account. Candidate accounts can be deleted from the account settings.
We may suspend or end your access if you seriously or repeatedly break these terms, if a payment remains unpaid after any applicable grace period, if the law requires it, or if your use creates a security risk or harms others. Where reasonable, we will give notice and a chance to fix the problem first.
When your access ends, your right to use the Services ends too. Before closing a workspace, you can export your data or ask us for a copy. We delete or anonymize data as described in our Privacy Policy and as required by law. Sections that by their nature should continue, such as those on liability and disputes, remain in effect.
Disclaimers
Except as expressly stated in these terms and to the extent permitted by law, the Services are provided “as is” and “as available.” Kapek does not guarantee that the Services or AI outputs will be accurate, complete or suitable for a particular purpose, or that using Kapek will lead to a hire or a job offer.
Kapek is not an employer, an employment agency or a legal adviser, and it does not make hiring decisions on your behalf.
Limitation of liability
To the maximum extent permitted by law, Kapek is not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data or business opportunities, arising from your use of the Services.
To the maximum extent permitted by law, Kapek’s total liability for any claim related to the Services is limited to the amount you paid Kapek for the Services in the 12 months before the event that gave rise to the claim or, if you have not paid anything, the equivalent of 100 US dollars.
These limits do not apply where the law does not allow them, such as in cases of fraud or wilful misconduct, or to rights that cannot be waived under consumer protection law.
Changes to these terms
We may update these terms from time to time. We will post the revised version with a new date and, where changes are material, give additional notice, for example by email or a message in the product.
If you keep using the Services after the changes take effect, you accept the updated terms. If you do not agree, you can stop using the Services and cancel your subscription.
Governing law and disputes
These terms are governed by the laws of Mexico, without regard to conflict-of-law rules.
If a dispute arises, please contact us first so we can try to resolve it informally. If we cannot, the dispute will be submitted to the competent courts of Mexico City, and both parties waive any other jurisdiction that could apply because of their present or future domicile. This does not remove any right you have as a consumer to bring a claim before a consumer protection authority or the courts where you live.
If any part of these terms cannot be enforced, the rest remains in effect. Not enforcing a provision does not mean we waive it. You may not transfer your rights under these terms without our consent; we may transfer them as part of a merger, acquisition or sale of assets.
Contact
If you have questions about these terms, write to us:
- Privacy questions and data requests: privacy@kapek.app
- Security issues: security@kapek.app
- Plans, quotes and recruiter billing: sales@kapek.app